Technical Writer

As a Technical Writer you will help create and maintain eoStar’s user reference documentation, release notes, and training content. You will work with Product Owners, Software Engineers, Subject Matter Experts, and Product Marketing to generate content for both internal and external users that enable them to use our software in a knowledgeable and efficient manner.

Duties & Responsibilities

  • Produce software documentation from technical specifications, discussions with developers & product owners, and hands-on experimentation.
  • Learn complex concepts and communicate the information in a way that is engaging and understood by users.
  • Perform peer editing for teammates to ensure consistency and clarity across all documentation and training content.
  • Gather and analyze technical and product information from a variety of sources to document new or changing product functionality.
  • Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
  • Collaborate with a wide variety of internal teams, including Software Engineering, Quality Assurance, Product Management, Product Marketing, and Customer Support.

Essential Requirements

  • BA in technical or writing field (or equivalent experience)
  • Strong written and verbal communication skills
  • Ability to analyze and synthesize complex content
  • Technical aptitude for new concepts and software tools
  • Motivated to innovate and improve upon current processes
  • Commitment to accuracy and details

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

About Us

Founded in 1986, eoStar has over 70 employees based in the United States. The company’s main product is the eoStar ERP solution. Deployed in over 40 states, eoStar is the leading ERP system in the beverage space, installed at some of the most successful MillerCoors, Anheuser-Bush, and Coca-Cola distributors. Our mission is simple, help others succeed. We provide solutions that make it possible for others to thrive; our customers, employees, and community.