eoPick came to the rescue. Activated by hands-free voice recognition, eoPick improves the picking process by dispatching pallets wirelessly to the picking crew, increasing speed, accuracy, and safety. For enterprise-level distributors managing thousands of orders a day, integrated palletization capabilities allow distributors to build optimal pallets and loads without the overhead of exports and imports, further reducing costs and increasing productivity.

“What’s more, we’re able to use pickers in other places in the warehouse, wrapping pallets, loading trucks, etc. We run one warehouse shift with eight pickers. In the summer, they worked until 8 or 9, and now they are going home by 6 o’clock. They are hitting their performance goals and receiving incentives for accuracy. It’s a great outcome.”

“Testing and rolling out eoPick was easier than expected,” continued Durling. “It did require us to change our thinking; we didn’t want to automate a flawed process. Instead, we needed to rebuild the process.”

“An individual picker would have 50 to 60 mispicks per week and now they average around 6,“ says Durling. “As a company, we reduced our weekly errors from over 300 to around 25. We now only audit pallets after picking if there is a weight discrepancy; we no longer audit each pallet. That’s a huge time saver.”