Professional Services

PROFESSIONAL SERVICES

Keep It Simple

Partners invested in your success, focused on continuous improvement and delivering value to your end user. We offer over 25 years of industry expertise and best practice for you to leverage.

Implementation

Change is hard and the risk is expensive. Meeting project deadlines, staying within budget, data security and software adoption are just a few things that can keep you up at night. We guarantee a successful implementation with a 4-step proven roll-out strategy, team of experts, and on-site support.

  1. Design – Your software configuration is designed for your unique needs, defined requirements, workflows, preferences, and future goals.
  2. Build – Customized standard operating procedures are documented and aligned with your end-user training needs. Provide experts in data  conversion and migration and build your customized reports.
  3. Test – Validate configurations accomplish SOPs, validate data accuracy.
  4. Deploy – Day in the life SOP testing, data sync, 24/7 onsite support.

24/7 Technical Support

Support is crucial to the overall user experience and helps users get the most out of our products. We have a team Application Support Analysis available to provide in depth product knowledge, technical guidance, and custom support for the most complex solutions. It is our priority to understand the problem and the cause, offering prompt, well-informed, and accurate assistance. Here to help 24/7, for any situation.
  1. Self-help documentation
  2. Email & Phone Support
  3. Custom Solution Support
  4. Emergency After Hours Support

Software Upgrade Assistance & Database Performance Tune

Software upgrades can be disruptive to your organization and require a plan but can’t be avoided. Software upgrades guarantee your system is supported and operating at peak performance. Take advantage of new technology, access new features and capabilities to stay ahead of competition. Our job is to keep it simple, the deployment short, and get adoption of new features by the end users.

Product Utilization Assessment

Be intentional with continuous improvement and uncover new ways to deliver value to your customers and end users. As your partner we look for the highest value, lowest effort opportunities for leverage and enhance business intelligence. Choose the best features for your company. Fully realize the potential of your RAS system.
  • Review owned functionality not in use
  • Provide assessment report highlighting unused features and how they may benefit from them
  • Provide assessment of purchasable features and how they may benefit from them
  • Implementation and configuration of new modules

Product Training

Managing busy day-to-day activities can cause a critical area of the business to fall by the wayside. It’s not a secret that training has a direct impact on recruitment, retention, and performance. Increase your ROI, lower voluntary turnover rates and improve overall productivity with our webinar and onsite product training services. Improve standards of performance.
  • Roundtable & real-time Q&A sessions
  • On the job observation & coaching
  • New feature & Initiatives
  • Process & software utilization alignment
  • New hire product onboarding