Company NewseoStar ServicesWarehouse Management Solutions

6 Ways to Use eoDocs for Training & Troubleshooting

eoDocs for Troubleshooting and Training

At eoStar, we know technology works best when people know how to use it effectively and efficiently. We created the eoDocs learning portal so our customers have exclusive access to an online library filled with resources to train new team members, troubleshoot issues, and submit help tickets.

eoStar operates on the mantra “my goal is your success.” Thanks to content available in eoDocs, we are able to offer one more way to help you be successful – which is a win-win for all of us.

NOTE: Access to the eoStar portal is for current eoStar clients and requires a user login.

Here are 6 ways you can use eoDocs for training and troubleshooting. Let’s get started!

1. Navigate by platforms or functional areas

Looking to find information on a specific product within eoStar? Take advantage of the list divided by platforms. Select the one you need additional information on. Or, use the functional areas category to find articles related to your specific function within your organization: IT, Administration, Finance, Operations, Sales Support, and eoBasics.

eoStar Navigation

2. Ask questions to troubleshoot

What do you do when you don’t know what to do? You ask questions.

eoStar has a digital library full of useful information called eoDocs. Just like any library, eoDocs has a search feature. On the home page, you’ll find the eoDocs search engine beneath the question “What are you looking for?”

eoStar Question Search

Searching is your best friend. It’s the easiest way to find exactly what you’re looking for. For instance, let’s do a search for “troubleshooting” and see what we get.

Here, you can see search results for “troubleshooting.” Scroll through the search results. Click each of the links to find a different page containing relevant information.

eoStar Troubleshooting Search Results

3. Enroll in eoStar University

Just getting started or need to train new employees? Enroll in eoStar University!If you’re looking to build a foundation, eoStar University is where you should begin. On the eoDocs homepage, click “eoStar University.”

Scroll through the 19 training resources and click the appropriate link. Categories range from Costing, Employees and Permissions, General Ledger, Intro to eoStar, Pricing, Reports, and more. Enter your login and password and start learning. You can easily access downloadable reference documents and video sessions.

4. In a hurry? Use the Quick Links

You have a business to run, so you need information yesterday. Find the Quick Links menu on the right side of the eoDocs homepage beneath the search bar. View the following Quick Links:

The eoDocs Guide contains a basic overview of eoDocs’ features. It helps the reader by breaking down common sections found in articles.

5. View latest developments

Want to know the latest developments of what we’ve been working on? Under “Quick Links,” you’ll see “Recent Updates.” It shows the 10 most recently updated articles. Click “See More” for a longer list broken down by Functional Area.

6. Create customizable marketing campaigns

Dig deeper inside eoDocs and you’ll be amazed what you find! As an example, did you know you can create customizable marketing campaigns with eoMarket? Navigate to eoMarket under Platforms to begin the process. You can boost sales with image-based marketing campaigns and set up multiple campaigns at once.

eoStar Sample Marketing Campaign

What if you still need help within eoDocs?

If you can’t find what you need, don’t sweat it. On the eoDocs homepage, navigate to “Support” where you can access the Support Portal or Customer Dashboard.

Take advantage of our eoDocs resources to get you up-to-speed on the latest eoStar products, developments, and videos. Together we will service all of our customers with the greatest products and knowledge.

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