Route Accounting Solutions

eoStar: Understanding the Challenges of Today’s Market

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The distribution market evolves on a near-constant basis. If you work in the distribution business, you already understand the importance of flexibility and rising to meet demands in an evolving landscape. However, this past year has thrown even more challenges than usual into the market. Several factors, including the COVID-19 pandemic, have shaped the market this year. 

At eoStar, our team includes data scientists, customer service experts, software engineers, and more, all of whom are focused on helping our clients with today’s market challenges. Below are some of the things that we do daily to keep our clients ahead of the curve. 

Today’s Biggest Market Challenges 

First, we thoroughly study the biggest market challenges. We review the data on a regular basis, and we talk to our clients to hear their biggest concerns. 

For example, many of our clients have mentioned inventory concerns. Today’s unstable market has resulted in some product shortages, and our clients want to know what they should substitute for these shortages. eoStar clients also want access to data while in the field so that they can anticipate market challenges without being caught off-guard. 

The first step to addressing any challenge is to understand that challenge, so we’ve invested ourselves in research and communication. By using all of the information that we’ve gathered, we’ve also created specific interventions to help our clients meet these challenges head-on. 

How eoStar Can Help 

In general, we help our clients overcome market uncertainties through our flexibility, innovation, and consistent support. But what have we done specifically to assist clients with their current concerns? 

First, we addressed their inventory concerns. To help our clients avoid guesswork in case of product shortages, we’ve built substitution rules into our software. Users can input product substitutions. When the preferred product is out of stock, eoStar will automatically fill in the substitution that the client has selected. 

Next, to address data concerns, eoTouch lets clients access the information that they need. That information includes historical sales data, product information, and other data regarding customer buying habits. This way, eoStar users can be salespeople and not just order-takers when working with their own customers. 

Finally, eoMarket gives customers the ability to utilize e-commerce tools. They can order products when they need them and at their own convenience. 

Putting Our Clients First 

The bottom line is that at eoStar, we’ve always put our clients first, and we always will. The most important part of our service is working closely with our clients to make sure that they get exactly what they need. Our goal is to be the reason why our clients always have the tools they need for success. 

Need Help in Today’s Market? 

The distribution market has faced challenge after challenge this year. The eoStar team wants to help your business overcome these challenges and face the uncertainty head-on. Start by getting in touch with us. We’d love to walk you through your options. 

Route Accounting Solutions

eoStar Welcomes Chief Operating Officer, John Ross

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On Monday, November 23rd, we welcomed John Ross to the eoStar executive team. John will serve as the Chief Operating Officer.

John is an accomplished executive with a proven track record in building high performing, capable organizations who are empowered to deliver complete, highly scalable solutions concurrently across multiple domains with a high degree of quality, agility, resilience, and reliability. John understands the fundamentals of wholesale distribution, having spent over 14 years with Andrews Distributing. As the EVP of Technology, John was responsible for all aspects of digital innovation, resulting in over 300% revenue growth. John lead the creation of two custom software packages focused on sales enablement and was responsible for developing a Project Management Office and Risk Management Program that reduced the risk profile of the enterprise by over 75%.

As the Chief Operating Officer, John will serve as a key contributor to the leadership team, reporting to Jim Clishem, CEO. He will assist in the company’s growth, structure, and direction in both operational and strategic matters. John will lead and manage eoStar’s Product, Program Management, Software Engineering, Customer Success, Professional Services, and Software Quality Assurance teams. John will also be responsible for overseeing eoStar’s feature and efficiency enhancements to continually improve the client experience and assist in building and maintaining key strategic product and service partnerships to further advance value-based eoStar platform capabilities.

“John is a seasoned and trusted leader who consistently delivers results. He is uniquely qualified to drive strategic prioritization and accountability within eoStar. John has a proven record of building strong, profitable organizations, developing innovative solutions that maximize results, and is recognized as an established industry thought leader. He is an outstanding addition to our team. This is an exciting time for us and for our clients. I believe that John will make tremendous contributions to our company that will really move the needle,” said Jim Clishem, Chief Executive Officer.

Route Accounting Solutions

Professional Services: More than Just Software

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eoStar’s route accounting and warehouse management solutions have helped many clients take their distribution businesses to the next level. These software solutions increase business efficiency, accuracy, and customer satisfaction. However, eoStar is more than just a software company. We also offer several professional services so your company can make the most of its distribution potential.  

Our Professional Services 

eoStar offers five professional services for distribution companies: 

  • Implementation 
  • 27/7 technical support 
  • Software upgrade assistance and database performance tune-up 
  • Product utilization assessment 
  • Product training 

Implementation is a four-step rollout strategy for companies that want to make changes without missing deadlines, going over budget, or compromising company security. We’ll design and build your software according to your company’s specific needs. 

With 24/7 technical support, our team can help you with even the most complex technical difficulties. eoStar has team members available to help at any time, so no matter when you need support, you can rest assured that we’re on your side. 

We offer software upgrade assistance to keep your system running at peak performance, and with a product utilization assessment, we can help you find ways to make the most of your software usage and take your company’s efficiency up a notch. 

Finally, with our product training service, we offer on-the-job training, Q and A sessions, new hire product onboarding, and more. This training is vital to company performance, employee retention, and other important success measurements. 

Software and Beyond 

All of these professional services work in conjunction with eoStar’s software products. Whether you choose from our existing software production options or let our team design your software from scratch, we can help you take advantage of all that your software has to offer. 

Businesses need more than excellent software to grow and thrive. With professional services like ours, not only can you maximize your software benefits, you can also keep all of your services running effectively. We’ll help you stay on top of your game so that you can stay ahead of the competition. 

The Benefits of eoStar’s Professional Services 

eoStar’s professional services can take a lot of the stress out of running a business. At eoStar, we’re committed to putting our clients and their businesses first. We’ve designed our professional services to meet all of your most pressing business software needs.

Want to Learn More? Contact eoStar 

Want to learn more about eoStar’s professional services? Contact us now with your questions. Our team members would be happy to talk to you about your options. 

Route Accounting Solutions

Matt Conflitti, Transforming Data Into Insights

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Software companies produce a lot of data. In fact, most American businesses produce data constantly. But what do they do with that data? Well, most don’t do anything at all. That’s too bad, because data can do a lot for the businesses that know how to use it. 

That’s where data science comes in. Data science is all about gathering and using knowledge. Data scientists mine data, gather insights from that data, and then apply those insights to create growth and efficiency. 

To get some more insight into data science, we talked to Matt Conflitti, who works as a data scientist here at eoStar. 

How It Started 

eoStar didn’t always have a data science team. Matt started working for eoStar just over two years ago. 

Like a lot of other data scientists, Matt took a winding road to get into the field. That’s because data science encompasses a lot of knowledge. Matt noted that although data science has gained some more clear-cut definitions recently, it still contains overlapping skill sets. For example, “data science and machine learning engineering are kind of interchangeable today,” Matt explained. 

Matt started with a degree in Computer Science and Math from Grand Valley State University. After various software development jobs, he started working for the accounting firm KPMG. There, several of his projects involved machine learning and data science. He loved those projects and wished he could pursue more of them. 

Fortunately, Matt got a LinkedIn message inviting him to do just that at eoStar. Matt accepted, becoming the first member of eoStar’s data science team. 

Matt’s Work with Data Science 

At eoStar, Matt is laying the groundwork for a full data science platform. He’s working on a few different initiatives, including: 

  • Recommender systems — determining which products work best for our clients’ customers. 
  • Forecasting and demand planning — finding the best models for warehouse forecasting and inventory management. 
  • Clustering — creating rules by examining and applying different data characteristics. 

“I don’t want to be cliche and say I like them all,” said Matt when we asked about his favorite project, “but [because] I’m someone who loves the details of things…all of the projects have been great.” 

The Goal 

Data is valuable, Matt noted, but only if it gets used properly to produce usable insights. Again, not everyone uses their available data. 

At eoStar, we want to do things differently. Thanks to Matt and his team members, we do use our data, and we use it to make our clients’ lives easier. Matt’s work helps businesses transform their workflows in a positive way. This way, our clients can gain efficiency and higher customer satisfaction rates. 

Learn More about eoStar’s Work with Data 

Thanks to eoStar’s data science efforts, we can offer services that our competition cannot. Get in touch with us now to learn more about those services. We’d love to answer your questions about how our work can help you keep your business in its best shape. 

Route Accounting Solutions

So, What Exactly is a Data Scientist?

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What is a data scientist?

During our 2020 virtual user conference, one of our sessions went through  eoStar Analytics. During the session our very own data scientist talked about the future of data, analytics, and how to use information to make more informed decisions for your business. But there was one question on a lot of people’s minds, what is a data scientist?

The job is to the fulfill the formula of Problems + Data => Models + Insights. They are able to map expert knowledge and context into real-life solutions. An unofficial definition of a data scientist has become: someone who knows more about math and statistics than a computer scientist and more about computer science than a mathematician or statistician.

“A Data Scientist is a professional who extensively works with Big Data in order to derive valuable business insights from it. Over the course of a day, the Data Scientist (DS) has to assume many roles: a mathematician, an analyst, a computer scientist, and a trend spotter.” – IntelliPaat[1]

Data Science is a rapidly changing field, so anyone that takes on the role of data science needs to be able to keep up with the latest research and techniques. Due to the cloudiness of what exactly a data scientist is and does, there is an increasing overlap between data science and machine learning. Machine learning includes things like computer vision, speech recognition, neural networks, etc. The person that implements the models and insights data scientists come up with is traditionally called a Machine Learning Engineer (MLE), but this can be interchangeable with “Data Scientist” at a lot of organizations.

A typical workflow for a data scientist or machine learning engineer is as follows:

  1. Scoping
    1. Working closely with the product team, the DS will gather the requirements around a particular business problem and determine if a solution is possible given the available data.
  2. Research
    1. This process involves gathering the necessary datasets, cleaning them, and experimentation on the data. This is the phase where the DS really gets to understand the relationships within the data as well as outside of the data. Research also goes into figuring out which approach will be best to solve the problem.
  3. Modeling
    1. Once a few approaches are selected to explore, the DS fits the various models to the data and benchmarks are calculated to determine which system will work best in a real-life scenario. The goal of this phase is to converge on a single approach to deploy.
  4. Deployment
    1. Finally, the model or system is deployed and put into production so that it can be integrated into the existing software ecosystem.

As the beverage industry continues to evolve with new SKU’s, expanded product offerings, and tightening inventory, data and analytics are becoming more essential than before. At eoStar we are fortunate to have a team focused on turning your data into insights and helping you turn those insights into action. To learn more about how our products are using data and analytics to improve your business, talk to one of our sales experts.


Route Accounting Solutions

Ryan Kroll: Business Support Specialist

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eoStar is more than just a software. Between route accounting, warehouse management, streamlined business processes, and much more, eoStar provides complete distributor support. As a matter of fact, eoStar increases pick accuracy, increases fulfillment speed, and helps its clients become more competitive overall. 

How does eoStar maintain its multifaceted business support, and how does it keep up with high industry demand? A big part of the answer comes from people like Ryan Kroll, who joined the team about three years ago. We spoke to Ryan recently to get his point of view on eoStar, how he joined the team, and some of his favorite things about working for the company. 

Joining the Team 

Ryan works as a business support specialist, making sure that clients get what they need from their eoStar products. Ryan achieved something that’s getting increasingly rare in today’s economy — he got the job right after graduating college. Thanks to some family connections, Ryan found his place on the eoStar team, and he’s been a valuable asset to the company ever since. Thanks to his flexibility and quick learning abilities, he’s brought energy and a fresh perspective to the workplace. 

eoStar’s Commitment to Client Satisfaction 

Thanks to Ryan and other Business Support Specialists, the eoStar team can maintain its commitment to client satisfaction. At eoStar, the customer matters above all else. The eoStar team knows that their clients deal with high demands, tight deadlines, and several other pressures on a daily basis. 

Ryan and other eoStar team members maintain close connections with the clients. Because of people like Ryan, there’s no guesswork involved in eoStar product development. Instead, eoStar uses the insight from Ryan’s customer connections to build specific, multi-layer solutions. 

Coca-Cola Beverages Africa 

We asked Ryan two specific questions about his eoStar project involvement: 

  1. What was your most recent project with eoStar? 
  2. What eoStar project were/are you the most excited about? 

Ryan had the same answer for both questions: Coca-Cola Beverages Africa. Ryan and the other team members are currently wrapping up the first wave of the CCBA project. 

CCBA is Africa’s largest Coca-Cola bottler and the 8th largest Coca-Cola bottler in the world. eoStar is working with CCBA on each step of their production, from order generation to distribution. Ryan’s part of the job was to support the financial aspects of Coca-Cola bottling at CCBA. 

For Ryan and his team members, part of the project involved travel. “We got to go to South Africa twice,” Ryan told us. “It was the opportunity to learn about the culture…to learn about a different business model…There’s a lot of development we had to do on our end to bring eoStar to where it needed to be to work for them. There were a lot of interesting learning opportunities within that.” 

Travel opportunities may have dwindled for everyone recently, but Ryan will always be grateful for this particular experience, and he’s brought what he’s learned into his day-to-day job. 

Customization for the African market is just one example of how Ryan and other eoStar employees make sure that their clients get exactly what they need. The eoStar team believes that their products should always fit within the client’s business model, not the other way around. Having people like Ryan on the team is exactly how eoStar makes that goal happen. 

As the CCBA project ties up its loose ends, Ryan will continue working on the financial side of the project. Once that’s done, he’ll transfer back to support. 

Off the Clock

So, what does Ryan like to do when he’s not working? He enjoys watching sports, he told us, including football, basketball, and baseball. He also enjoys playing golf and video games when he has the time. These activities help Ryan maintain a solid balance between work life and home life. This way, when he goes back on the clock, he’s ready to give his full attention to the clients who need his support. 

Learn More about eoStar 

Want to learn more about the role of a Business Support Specialist? Need more information on eoStar as a whole? The eoStar team would love to answer your questions and give you more information about our software. Contact the eoStar team today to get started. eoStar is here to help you keep your company running smoothly. 

Route Accounting Solutions

How Can Forecasting Prevent Sales Losses

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Sales losses hurt in any economy. These days, as businesses scramble to keep up with the “new normal,” sales losses can devastate those businesses. Thankfully, you do have tools at your disposal to prevent those losses. Forecasting is one such tool. Here’s how forecasting can help you keep your sales up. 

Forecasting from eoStar 

eoStar itself is a centralized system for warehouse management and route accounting solutions. One of our solutions is forecasting, which can use your business data to anticipate your inventory ordering needs. Forecasting helps many businesses, especially those that have steep seasonal differences in sales and product needs. With forecasting, managers can get the most accurate inventory and sales predictions instead of doing all of the math themselves. This way, they free their minds to focus on other things, including overall business growth and development. 

Anticipate Customer Needs 

First and foremost, forecasting helps businesses anticipate their clients’ needs. With forecasting, businesses can always keep their supply up-to-date and have what they need to meet customer demand. Forecasting also leads to faster fulfillment, since businesses won’t need to rely on backorders often. When clients have what they need, they report more satisfaction, which is always good for business and preventing sales losses. 

Stay Ahead of the Competition 

Forecasting can also help your business rise above the competition. Your clients have more convenience at their fingertips now than they’ve ever had before. 

Plus, your clients have their own clients, and those clients have also gotten used to simplicity and convenience. Few people are willing to wait long for products these days, and people understand that they have options.

If you don’t have the right inventory, then your clients may simply choose similar products to fill the void, causing sales dips. On the other hand, forecasting can help you make sure that you always have the right product in stock, so you can avoid this problem. 

Avoid Overstocking Your Products 

Next, forecasting can help you make the most of your sales by preventing overstocks. Forecasting can increase your order accuracy, which may prevent you from ordering products that you don’t need. You won’t have to compromise your prices to unload extra product, and you won’t have to spend money on product that won’t move. 

Take a Look at Forecasting from eoStar 

Forecasting has made a big difference for a lot of businesses, especially in times of increased uncertainty. If you’re ready to learn more about forecasting and sales loss prevention, get in touch with eoStar. We’d love to answer your questions and show you how eoStar can work for you. 

Route Accounting Solutions

Uncertainty During COVID-19

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COVID-19 has brought a lot of uncertainty for businesses. If your company handles things like shipping, order forms, and inventory management, then you may have found yourself in an especially odd position. On the one hand, your business may provide an essential service. On the other hand, that service now comes with considerations that you may have never needed to make before the pandemic. 

The eoStar team provides consistent updates, and we always keep an eye on how current events impact our clients. Here are some of the ways that eoStar products have helped our clients during the uncertainty of COVID-19. 


First, there’s eoMarket, a tool that we’ve designed to increase efficiency. It’s a B2B solution that simplifies online ordering for your clients. 

eoMarket offers several features and benefits. For example, since it’s a cloud-based solution and extremely user-friendly, it’s highly accessible from anywhere. It also transfers ordering power to your customers, which means that your sales force won’t need to do manual ordering tasks. eoMarket has increased revenue for many of our clients, helping them grow their businesses in a straightforward and organic way. 

How can all these features help you overcome COVID-19 business uncertainty? For one thing, accessibility is indispensable during this time. Both you and your sales team can access eoMarket from any time and place. Have a lot of your employees started working from home? Have you spaced out your workforce to increase employee safety? eoMarket provides a simple way for you and your sales force to connect to the job from any location. 

Plus, because eoMarket can increase productivity, it can help you and your sales force to make up for lost time caused by the COVID-19 pandemic.


Next, there’s eoTouch, which is our mobile sales and delivery platform. Your sales team can use eoTouch to keep up with their cases, packages, and other important sales data. Additionally, your drivers can use eoTouch to manage their contactless deliveries. eoTouch can help you run your business in a COVID-impacted world. For one thing, it increases your contactless delivery organization. By making this information digital, you can keep your tools clean much more easily than you could keep pens and paper clean. Also, eoTouch keeps your sales team efficient, even as your company goes through its ups and downs during this unprecedented time.

eoStar is Here for Our Clients 

Aside from offering specific products, the eoStar team is committed to being there for our clients. We offer top-quality client support, especially during this time of uncertainty. Our clients have always been and will always be our top priority. 

Contact eoStar Today 

Have questions about eoStar and how our products may help your business during the COVID-19 pandemic? Need added business support during this time? Contact us at eoStar today. We’re here to answer your questions and help you get to know our products.

Route Accounting Solutions

How to Increase Pick Accuracy with Technology

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Pick accuracy is a game-changer. Mistakes happen, of course, but when things run better, you notice the difference at every level. Pick accuracy keeps your business running smoothly, like a machine that you can always count on. So how can you make sure that you always have pick accuracy for your company? Is there anything you can do to take your accuracy to the next level? 

Technology can help, and it doesn’t have to break the bank, either. We’ve created a service called eoPick that can help you make the most of your picking process. 

What is eoPick? 

eoPick is a voice-picking technology that virtually removes the need for list-based picking and clipboards. Warehouse employees can use this picking software with a headset or Android device, so they have both hands free at all times to retrieve what they need. We created this technology after working extensively with our clients, asking them about their needs and committing to providing the products that work best for them.

Absolutely Straightforward 

eoPick removes many complications from the warehouse picking process, and that’s because it’s completely straightforward. You don’t have to be a tech wizard to figure out how to work with eoPick. Employees can learn how it works in a matter of minutes. 

The eoPick process is totally straightforward, too. The employee receives the name of the item via their headset or Android device, and then they can pull that item off the shelf. In addition to being streamlined, the process also saves time. 

Reduce Repetitions 

eoPick technology can also prevent repetitions and duplicates. It all comes down to getting rid of the clipboard. When an employee uses a clipboard for picking, it’s easy to read the same line twice. When that happens, you can send the wrong number of items to the client, or you may have to re-shelve items. Either way, these repetitions can cost your company time and money. eoPick, however, makes picking simpler and removes the possibility of reading the same line twice. 

Avoid Misreading Numbers 

Clipboards and paper can also make reading numbers difficult. After several hours in a warehouse, it’s easy to see why numbers can start to look the same, and of course, the employee has to make sure that they’re reading the correct line. Voice picking, however, means hearing numbers instead of reading them. The process can reduce number-based mistakes and improve your company’s overall accuracy. 

Try eoPick for Yourself 

Want to see the accuracy difference for yourself? Let eoStar help. Book your demo today, and feel free to ask as many questions as you like. We’d love to help you take your picking process up a notch. 

Route Accounting Solutions

Chris Stepek, an Integral Team Member at eoStar

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When a company like eoStar values growth and client satisfaction, then having a Business Support Specialist on board is a must. That’s why the eoStar team is thrilled to have Chris Stepek as a team member. Chris brings a lot to the table with his work as a Business Support Specialist, and his expertise has been vital in building relationships between eoStar and its clients. Recently, we sat down with Chris to get his perspective on eoStar, his job duties, and how he’s put his skills to work. 

Joining the Team 

As a Business Support Specialist, Chris works directly with our clients, making sure that those clients get everything they need from their eoStar products. Chris listens to clients, figures out what they need most, and then tests eoStar products. Through this process, Chris helps fine-tune eoStar products to help them meet customer demand. 

Chris also works with the operations side of eoStar software, including warehousing and inventory, as well as testing the newer products that eoStar has in development. Just like with general product testing, this part of the job puts Chris in direct communication with eoStar’s clients.  

When asked what he’s most proud of when it comes to his job, Chris answered: “I’m pretty proud of all the WMS projects.” “WMS” stands for “Warehouse Management Systems,” and these projects put Chris at the front and center of some of eoStar’s most important warehouse work. He provides management for all kinds of warehousing activities, including stocking and picking. It takes a lot of effort, but Chris has found that his skills and personality are suited to the work. 

In his time with eoStar, Chris has proven to be highly qualified for Business Support. In fact, Chris routinely works with some of the most difficult support issues, and he does so with aplomb. 

The Journey to eoStar 

So, how did Chris join the eoStar team? Part of the journey began at Coca-Cola Refreshments. Chris worked in their IT department for five years, working on operations projects. 

However, when Coke started selling pieces of their company to independent buyers, Chris’s division found itself under new ownership, and as a result, Chris and many others were laid off. Fortunately, Chris was quickly hired by eoStar, where he’s made a difference in the company ever since. 

Outside of Work 

Outside of work, Chris enjoys activities that let him work as a leader, a team player, and even an adventurer. Among other things, Chris enjoys hiking, fishing, and similar outdoor activities. Chris also enjoys some time indoors, too, especially now that the COVID-19 pandemic and social distancing protocols have changed the way people interact with each other. “Lately, it’s just been a lot of computer games,” he laughs. Still, Chris keeps his leadership and team player skills up to date with eoStar. 

What Does Chris Bring to the Table? 

What makes Chris such a valuable addition to the eoStar team? Due to his skillset, years of experience, leadership abilities, and his willingness to be a part of the team, Chris has become a vital part of eoStar’s overall reputation for client satisfaction. Thanks to Chris, clients at eoStar can get exactly what they need from their products. They also know that someone on the eoStar team is always on their side, helping them to improve their business structures and keep their own clients satisfied. 

Chris also plays a big role in eoStar’s warehouse organization. Without employees like Chris, warehouses can go from a well-organized machine to a source of chaos, and that change can happen fast. However, Chris helps warehouse teams keep up the pace, and he does it while simultaneously juggling multiple responsibilities. 

As a result, Chris has quickly become an asset to eoStar, and his positive impact on the company continues each day. 

Want to Learn More about EoStar? Contact us Today

Curious about eoStar’s employee structure, the role of a Business Support Specialist, or eoStar in general? The eoStar team would love to answer your questions. Contact our team today to learn more, or take a look at some of eoStar’s product options. In any case, we would love to hear from you.